Blockhead switchboard operators don't listen

How many times has this happened to you? I called the telephone operator at a local facility because I wanted the phone number of their payroll office. I specifically asked for the phone number. At no time did I asked to be connected to the payroll office. I called on two occasions and both times I was immediately transferred to the payroll office phone. Of course, no one answered there so I had to call back to the main operator again. This time I literally had to plead with the operator so I could get the phone number of the payroll office and call it myself, which is what I wanted to do in the first place. My words of wisdom to anyone who answers the telephone for a living: LISTEN TO WHAT THE OTHER PARTY IS SAYING!!!!!!!!!!!!!!